1. Select any item on the site, then choose your size, colour and quantity. To make it easier, we have a search bar- where you can shop by entering keywords and sub-categories that are accessible from every page on the site.
2. Once you have found an item you wish to purchase, click the ADD TO BAG button. You will then be prompted to continue shopping or proceed to checkout.
3. If you are ready click PROCEED TO CHECKOUT and you will be taken to your SHOPPING BAG page. Please note you can enter your discount code now on this page. Make sure you take the time to review the items in your basket, if you are happy with the items selected click the CHECKOUT button. You’ll be taken to the sign in page where you can sign into your account or checkout as a guest.
4. Once you have logged in, you will be taken to the DELIVERY page. Here you will need to select your preferred delivery method, enter your shipping address. Please check your delivery information carefully as this will be the address we ship your parcel to. Please ensure that your billing address is correct. If incorrect, your order will be cancelled. Once you are happy, click the PROCEED TO PAYMENT button.
5. Please select your preferred payment method. If you have selected PayPal, you will be directed to PayPal express to complete your order. Please ensure your address is correct in your PayPal account as this is the address we will deliver to.
You can shop at MEZA STYLE without creating an account. Once you have clicked the PROCEED TO CHECKOUT button you will be given the opportunity to checkout as a guest.
However, we would advise you to register with us as you'll be able to enjoy the following benefits:
1. Track your orders
2. Review your order history
3. Add items you love to your Wish List
4. Add multiple address' so you can shop even quicker next time
Once your order is placed, we begin processing your order immediately to ensure its shipped on time. As this is the case, no changes can be made to your order.
Once your order is placed, we begin processing your order immediately to ensure it is shipped on time. As this is the case, we are unable to cancel your order.
If you realise your personal details are incorrect once you have completed the ordering process, please contact the customer care team.
We cannot guarantee that we will be able to rectify the issue and this could result in a delayed or failed delivery.
We are sorry that we haven't been able to fulfill your order. Please note you have not been charged for this item. Please refer to the shipment confirmation email which will include all items that you have been charged for.
Want to know when the item will be available?
On the item page, choose the size you want and hit "email me when available". We will let you know when the item is back so you don't miss out again!
When you place an order you will receive an email from us acknowledging your order, which will contain your order number. This information will also be available on your MEZA STYLE account if you have registered with us.
Please note that this email is only to acknowledge that your order has been received and is not confirmation that your order has been processed. Once your order has been shipped, we will send you a shipment confirmation email confirming your order.
When you place an order, an authorisation hold is put on your credit card for the value of your order. This secures the funds but does not take the funds as these are not taken until your order is shipped.
If your order is cancelled for any reason, MEZA STYLE will send an authorisation reversal to your bank.The exact amount of time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary. Should payment not be released with 30 days (from when the transaction took place), please do contact the bank or credit card company as we are unable to support with these queries.
We accept Visa, Visa Electron, Visa Delta, MasterCard, American Express and Maestro cards. The card billing address must be registered to the UK.
Please note, we do not currently accept payments by cheque or by phone.
You can also choose to pay with PayPal. To proceed with PayPal you will need to tick the box to accept the Terms and Conditions. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown and shipping address before clicking 'Pay Now'. Once this transaction is complete, you will then return to MEZA STYLE .
Please be aware that orders placed via PayPal cannot be refunded or exchanged in any of our stores.
The billing and shipping address can be different however both addresses must be in the UK.
Should you be unsure of your billing address, we would advise you to check this with your card issuer before attempting to place your order.
We may have sent your items in separate parcels. Please check your shipment confirmation email to confirm if your order has been sent in two parcels.
If an item is missing, please contact the customer service team with the order number and the missing item.
We want to resolve this as quickly as possible. Please contact us with order number, the SKU (this can be found on the paper label under the barcode, product code starting 20000) of the item you have been sent and the SKU (20000, on the tax invoice) of the item you should have received.
Subject to stock availability we will try to send you the correct item. Should we no longer have the stock, we will process a refund to the card used to place the order.
As soon as you discover a fault with your item, please get in contact us with us.
So we can assist you efficiently, please do provide us with the following:
1. Order number.
2. The faulty item code (beginning 2000)
3. An image of the fault.
4. Any other information e.g has and how it's been washed/dried.
Our prices can change any time. As this is the case we are unable to refund you the difference.
As soon as your order has been placed, in the background we are working on processing your order. To check the status of your order, please log into your MEZA account and accessing your “order history”.
If you notice that there is an error in your address, please reach out to us immediately.
As soon as we receive your order we cannot make any changes to your address but we may be able to work with our carrier to make any changes.
You can check the latest status of your delivery via the Tracking page on the MEZA STYLE website and enter your order number in the field. Here you will be able to find the most up to date status of your delivery.
Our chosen carrier is Hermes UK.
Hermes operates a 09:00-21:00 service and you will be given a delivery time-slot. Please check your tracking for the slot that has been allocated to you. Please note that this cannot be changed and is allocated based on the number of deliveries your friendly delivery driver has to make in your area.
We deliver to most postal areas in the UK. Unfortunately we do not deliver to BFPO addresses, PO boxes or the Channel Islands including the Isles of Scilly.
Please note that we are unable to offer a Next Day service to postcodes outside of mainland UK e.g Northern Ireland and the Isle of Man
We will email you your tracking link once your parcel has been shipped from our warehouse. Please note your tracking will be available within 24 hours of dispatch.
You can also track your parcel here and from your MEZA STYLE account.
Unfortunately we are unable to deliver to Post Office (PO) box addresses.
All your purchases are insured against theft and accidental damage whilst in transit from MEZA STYLE to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. Please do ensure you agree to the terms and conditions before placing your order.
Our chosen carrier has the right to deliver your parcel to a safe location (unexposed both to public view and the weather elements). Should your parcel be delivered to a safe location and you cannot locate it, please do contact us and we will be happy to help.
Of course, please see our guide to understanding your tracking below:
Pre- advice loaded: The parcel has been despatched from the brand warehouse and is currently travelling to the courier depot.
Hub trailer Via sorter: The parcel is currently at the sorting office so that it can be packed and sent to your local depot.
Manifested for delivery: The parcel is now ready to be delivered, it should be with you in the next 48 hours.
MOD: This can be due to the parcel needing a label re-print or if the parcel is being passed to a 3rd party courier as our couriers are unable to deliver to the designated area.
Not Received by courier: The parcel has not been received by the driver and therefore the parcel will not be delivered on that day.
Address query: The courier is unable to locate the delivery address, please supply us with more details so that we are able to locate the destination.
Yes, as soon as your parcel has been dispatched please contact the customer service team. Please provide us with your order number and the location you would like your parcel delivered to. Please note, we cannot guarantee your update will be received by the driver before a delivery attempt is made.
Please note MEZA STYLE cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
We would always recommend you select the delivery method most convenient to you.
If you are not available to accept delivery, our carrier will leave a calling card (where possible) informing you of the failed delivery and the next steps. If they have been unable to deliver, a second attempt will be made the following working day. As stated in our terms and conditions page a signature is not required for delivery and our carrier has the right to deliver your parcel in a location considered safe or with a neighbour.
After three failed delivery attempts, your parcel will be returned to MEZA STYLE and an automatic refund will be processed. Please note this can take up to 15 working days. We cannot stop this process once it has begun or reship your order.
The delivery time for your order is dependent on the delivery method chosen. Once your order has been shipped, you will be allocated a estimated delivery date. We would advise you track you parcel here until your parcel has been delivered.
Your order can be delivered at any time between 09:00-21:00 Monday to Friday. Hermes will provide you with a 2 hour delivery slot on the day your order is manifested for delivery. If for any reason delivery cannot be made within the slot allocated you will receive a notification confirming when the driver will deliver your parcel.
If your estimated delivery date has passed and you have not received a notification advising you when delivery will be rescheduled, please contact the customer service team.
1. Access the returns portal and select the items you wish to return, confirm return reason and generate your label.
2. Print your returns label and attach this to your parcel. Please ensure you have removed the original address label and include your packing list to avoid delays.
3. Package your parcel securely and return to a MyHermes location (find your nearest branch here).
Should you wish to return using another postal carrier, this will be at your own cost. Please send your return request to our team by sending us a message.
Should you have placed your order via PayPal, you can only return your order via post. We do not accept PayPal returns or exchanges.
You have 28 days to return your order from the date its delivered. See below points from our returns policy.
The following item(s) cannot be returned:
Innerwear/underwear/swimwear/masks due to hygiene reasons.
Personalised item(s) (e.g alterations)
Where possible, any labels or tags must remain intact and the Product(s) should be returned in or with its original packaging.
Your item must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn (other than to try the item). If you return any item that is found not be in a resalable condition, your return will be rejected. An exception can be made for items deemed faulty and cannot be fixed or replaced by the store as per Consumer Rights Act 2015.
Please do contact the customer services team before returning your order if you have any queries.
If you believe you have received a faulty or incorrect item, please contact the customer service team.
Should you choose to return your order, returns are FREE for UK customers. To return your parcel click here. Items purchased in a physical store will need to be returned to a MEZA STYLE, within 28 days, with a proof of purchase. Store-bought items cannot be returned by post and MEZA STYLE is not responsible for items returned to our warehouse in error.
Please take note of the following:
1. You can return your item for a refund within 28 days of receiving your order
2. We do not currently offer exchanges. Once your parcel is sent back it will be refunded to the card used to place the order.
3. We'll refund you the price paid for your item at the time of purchase. This includes sale items.
4. We cannot accept any returns for inner/underwear/swimwear or face-masks due to hygiene reasons..
5. All items will be inspected upon return. If we deem your return as unsaleable, it will be returned back to you.
6. Items are your responsibility once delivered until the return reaches our warehouse. Please take good care of them!
7. Make sure your parcel is packed securely and cannot be damaged on its way back, it's your responsibility to return the item in the same condition it was delivered to you in.
8. Where possible, the returned items should include original tags and packaging.
9. We strongly recommend you obtain proof of postage. Any returned lost items without a receipt will not be refunded.
Yes, these can be included in the same parcel. However you would still need to register each order on the returns portal.
Once completed please do generate the label and affix one label onto the outside of your parcel and the other label enclosed in your parcel.
If you return your parcel back to our warehouse, we are unable to process an exchange. Your item will be processed for an automatic refund.
Please note Paypal orders cannot be refunded or exchanged in any of our stores. Should you wish to return a PayPal order, please send this back to our warehouse where a refund will be issued to your account.
Your rights under the Returns Policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2013.
You have a right to cancel a contract at any time within 14 (fourteen) calendar days; beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in accordance with the Returns Policy.
To exercise your rights to cancel a contract, you may use the model cancellation form available here, but it is not obligatory.
You can also inform us electronically by contacting our customer service team. If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. You must then return the goods to us along with the returns form as above before the end of the 14 days cancellation period.
Please note this still does have to be within 14 (fourteen) calendar days from when you are in receipt of your order.
Once your return has been received and processed, you will receive a refund confirmation email from us. If you have not received this notification, your return has not yet reached us. Please do wait for this time-frame to pass before contacting the customer care team.
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty, or your order is cancelled under the distance selling laws. Please see cancellation rights section for further information.
Should you have used a discount code with a threshold value and the returned items make the remaining order value fall below this threshold; the amount refunded will be minus the value of the discount code. Please note we do not exchange discount codes so if you returns an order where a code has been used, you have now used your code and another will not be issued.